Refund policy

We have a lifetime return policy, which means you are eligible to request a refund/return anytime if you are dissatisfied with your purchase.

To be eligible for a refund you'll need the receipt or proof of purchase.

To start a refund or if you have any refund questions, you can contact us at info@drinkalcolyte.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You’ll need the receipt or proof of purchase.

Refund Approval
We will notify you to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@drinkalcolyte.com.